Plesk Reseller Support
We will post basic information related to your reseller account here.
Please also note that we do have a special RESELLER UPDATES page, informing you about software upgrades, emergencies of any sort, fixes, and special announcements. Before you send us mail to ask what, for example, the path to "perl" is, please always check out this SUPPORT page to see if you find the answer/s here.
Existing customers please use the SUPPORT REQUEST form whenever possible.
Otherwise, email us at: firstname.lastname@example.org.
(a) RESELLER GUIDES
Plesk 12.x - Reseller's Guide (HTML, Plesk PSA 11 - latest!)
Plesk 8.x - Flash Tutorials (Plesk PSA 8, outdated)
Plesk 12.x - Guía del revendedor (HTML, Plesk PSA 11 - latest!)
Plesk 12.x - Reseller Handbuch (HTML, Plesk PSA 11 - latest!)
(b) CONTROL PANEL USER GUIDES
Plesk 12.x - Control Panel User's Guide (HTML, Plesk PSA 11 - latest!)
Plesk 12.x - Guía del usuario del panel de control (HTML, Plesk PSA 11 - latest!)
Plesk 12.x - Benutzeranleitung des Control Panels (HTML, Plesk PSA 11 - latest!)
How to access my Plesk Reseller control panel?
Where do I go to log into my Web based reseller control panel ?
at your own domain's 8443 port: https://<YourDomain>:8443/
However, we suggest that both you and your customers use our neutral address as control panel login page, because this page has a GeoTrust SSL certificate (no security warning message).
You can also create a logon script/form directly on your own Website -- probably the most elegant solution. See "Tips and Suggestions" section below.
NOTE: Your customers can log on to their control panel immediately after you created an account for them (before their new domain or their DNS change has propagated Internet-wide). Make sure to allow them access by clicking the DOMAIN ADMINISTRATOR tab and assigning a password. Domain owners access their Plesk control panel using their domain name (e.g.: mydomain.com) as login, not the FTP username! They will be able to ftp their site immediately, using the shared IP and their FTP username and password. FrontPage can only be used after the domain name has propagated, not with the IP.
How to Create a New Domain Account:
To learn how to create a new domain account, please watch the short Flash Tutorial. It's easy!
In addition to what you see in these Flash tutorials you may want to click on the "Domain Administrator" tab and enter a password and email address if you wish to allow your customers or coworkers limited access to the domain level control panel. The domain level control panel is accessed using the domain name as LOGIN and the PASSWORD you set up in "Domain User" section (which may or may not be the same as the FTP password, it's your choice).
For Plesk we only support Squirrelmail as a Webmail client. The LOGIN for Webmail is:
Tips and Suggestions => also see our FAQ for troubleshooting questions
Script to Logon to the Plesk Control Panel Directly from Your Website: You can create a form on your Website to make the logon process to the control panel a more pleasant experience for your customers. See here for details.
Domain Name Registration: If you are building a Web hosting company or if you are a Website designer who also hosts your customer's sites, you might as well add a domain name registration service. The best offers we know about (let us know if you see better ones) are:
New.net Domains: Be careful ... do NOT offer the hosting of New.net domains (.shop, .inc, .love, etc.) to your customers. We do not support these, at least not at this time, because the zone files need to be modified, and this (we tried it) results in e-mail problems for other customers. You can host all ICANN domains (.com, .net, .org, .biz, .info, .us, .ws, .com.au, .jp, co.uk, and so forth).
CGI-BIN: The main complaint that users of the PLESK system have always had is that the cgi-bin directory is outside of the main Web directory (httpdocs). Most other system have the cgi-bin folder inside the main folder, and many standard Perl scripts do therefore not work without changing paths in/to these scripts. This can be tiresome. We therefore enabled the server to execute cgi scripts anywhere, in any directory (you still have to set the permissions right, of course ... chmod 755, and so forth). In other words, you can, if you like, create a cgi-bin folder within the httpdocs folder to store your cgi scripts there. Perl scripts (.pl), on the other hand, can only be executed in the original CGI-BIN folder. If you sell Web hosting accounts you might want to inform your customers about this.
Pre-installed Script: There is just one pre-installed cgi script. You will find it in the cgi-bin folder (that is, if you enable cgi scripting when setting up a domain): this is "cgiemail" a script written in C. The cgiemail script is an alternative solution to "FormMail.pl." It is pretty simple to use ... you should be able to use it by just looking at our example: please look at the source code of our own "Contact Us" page. The content of the form is send to a TEXT file, here called "request.txt," by the following line:
<form action="http://123-web-host.com/cgi-bin/cgiemail/request.txt" method=POST>
The "request.txt" file, however, resides in the "httpdocs" folder. In the first line of this TEXT file you determine to which e-mail address it is send then. Further info and readme text can be found at MIT's site.
Of course, you can also use Matt Wright's popular FormMail script ... more here.
Preview New Websites (whose Domain Registrations or DNS Updates Have not Resolved):
To preview your uploaded but not yet resolved domain, please use the "Preview Site" tab in Plesk.
Backing Up Your Domains:
To BACK UP a domain to your PC's hard drive:
(1) click on "Backup" tab (domain level control panel)
(2) click on "Make Dump"
(3) check the second option: "do not create domain dump file, only download";
enter a file name in "Dump file name:" field and your comments in "Comments:" field
(4) click on "Back up" tab
To RESTORE a domain from a backup file on your hard drive:
(1) click on "Backup" tab (domain level control panel)
(2) click on "Browse.." button to find the backup file on your HD, select it
(3) click "Upload" tab
(4) the uploaded backup file is listed under 'Dump files;' click on the file name, then click on "Restore" tab
Changing E-mail Passwords: You may change e-mail passwords from your domain control panel, using the MAIL tab. But you may also change email passwords following below links ... a solution that comes in handy if you'd like to give someone control over his/her e-mail account but no access to the domain's control panel:
From your control panel, click on the MAIL tab, then on the e-mail username, then check "Control panel access." The owner of this e-mail account will then be able to logon at the general logon page (e.g. https://server-1.com:8443), using his full email address as LOGIN and his email password as PASSWORD.
Spam Protection: Please note that we have MAPS Spam protection software installed on all servers, accessing ORDB.org's anti-spam database. There is no way to completely eliminate spam ... as with virus scanning, anti-spam protection is by no means perfect, but it still should dramatically reduce the amount of spam you and your customers would otherwise receive.
SpamAssassin: SpamAssassin is the most efficient anti-Spam tool available. You have to activate SpamAssassin for your domain/s from yor Plesk control panel. You can then decide what to do with SPAM messages ... e.g. to have Eudora or Outlook filter them out, or to simply ignore them.
Virus Scanning: All servers have Dr.Web ant-Virus installed. The program updates itself every 4 hours with the latest virus database. But you will need to enable Dr.Web from within Plesk for each email account, from within the "Mailbox" tab.
FrontPage Bug / Capitalized Domain Names: There is a FrontPage bug you should be aware of: The Plesk interface allows you to create domains that include capitalized characters ... e.g., "MyDomain.com" -- these will be functional and show up as you create them. But a bug in FrontPage avoids FrontPage to connect to any site with capitalized characters! Therefore, if you or your customers want to use FrontPage to upload files then you should not capitalize domain names. If you upload your sites with a standard FTP program this won't create any problems.
Default Home Pages: The following files are automatically detected as home pages -- in that order:
index.html index.htm index.php index.php4 index.php3 index.shtml index.asp home.html home.htm home.php home.php4 home.php3 home.asp default.html default.htm default.php default.php4 default.php3 default.asp
Advertising Your Site: You'll find tons of info about this issue on the Web, and you may know more about this than we do. Here just the very basics:
Yes, it makes a difference if you submit your site to search engines and directories like Yahoo! or if you don't. We strongly suggest to either buy a license for the program SubmitWolf PRO or WebPosition Gold - or to use a service that uses one of these - they are simply the best. But by now more and more search engines and directories, certainly all the big ones, are charging to list your site. According to our experiences it does pay out very well to invest a decent amount. The place to go is LookSmart as well as Overture and ah-ha.com, covering several search engines that together make up for 80% of all searches. Before you submit your site you want to make sure that all the HTML tags in the header are just right. Use mentioned WebPosition Gold or a free service offered by Scrubtheweb (go to the VERY bottom of these pages and enter your URL). Also try SelfPromotion.com which offers plenty of webmaster tools to promote your site, the last two for free.
In addition to search engine and directory listings you should get listed in a couple of Web hosting directories ... ad banners, however, generate little income, although they are useful to create brand name recognition.
Billing Your Customers: You may already have your own system set up ... if not, by far the best, easiest and fastest (immediate) solution is 2CheckOut.com which integrates a shopping cart (which you may not even need for Web hosting services) with a credit card processing system in one package. They do have a one time $49 setup fee, but there are no further monthly fees (quite different from most other billing services!). Those with much of their customer base outside the U.S. may want to have a look at WorldPay, BIBIT, and SWREG. You may also consider to add PayPal, but might loose prospective hosting customers if only offering PayPal. For an actual merchant account with lower per sale charges and no application fee check out Electronic Transfer, Inc. All these credit card processing solutions work well with 123-Web-Host reseller hosting plans.